B2G

Government Sector

Digital Transformation is the central pillar of SPO for the Public Sector

SPO offers customized digital transformation solutions for city halls and government agencies, meeting the specific needs of each client.

  • 1

    SUSI

    SUSI is an Artificial Intelligence (AI) solution integrated with WhatsApp, developed for the healthcare sector. Its main purpose is to notify the population about their appointments at healthcare units, sending automatic reminders and enabling scheduling and rescheduling in an automated way.

    This technology aims to reduce missed appointments, optimize the time of healthcare professionals, and maximize the use of resources, generating savings and improving operational efficiency.

    SUSI also allows for the creation and efficient management of health and prevention campaigns, such as vaccination or blood donation, by directing specific messages to different audiences and collecting valuable data for informed decision-making.

    The solution also provides an administrative dashboard with reliable data, making decision-making more accurate and aligned with the needs of the population, elevating the quality of services delivered and increasing citizen satisfaction.

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    Liquida

    Liquida is an Artificial Intelligence solution designed for automating debt collection and communication with debtors, developed to optimize financial flow and strengthen relationships with clients or citizens.

    Through an AI virtual agent, the system identifies outstanding debts, sends personalized notifications via WhatsApp, provides guidance on payment options, and offers direct links for payment completion or issuing a second copy — all automatically and available 24 hours a day.

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    IAGRO

    IAGRO is an Artificial Intelligence (AI) solution that simplifies the issuance of electronic invoices (NF-e) in the primary sector.

    Through audio messages sent via WhatsApp, the technology transforms the rural producer’s speech into ready-to-issue invoices, with automatic data verification, complementary information requests, and immediate delivery of the files to the cooperative member.

    Developed to bring technology closer to the field, IAGRO removes digital barriers and makes daily operations easier for producers, including those with little familiarity with systems or computers.

    With IAGRO, cooperatives can offer their members a practical, inclusive, and innovative solution that combines simple communication, intelligent automation, and data management in a single environment.

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    Agentes de IA

    SPO develops customized Artificial Intelligence agents that automate customer service, communications, and operational processes in companies and public institutions.

    These agents operate through channels such as WhatsApp, websites, and internal systems, interacting with users naturally, answering questions, performing tasks, and delivering information in real time.

    Each project is built to measure. SPO maps the client’s routines and needs, designs the agent’s behavior, and integrates the AI into existing systems, ensuring accurate responses and automated workflows.

    The result is a faster, smarter, and more efficient operation—one that reduces costs, optimizes team time, and brings organizations closer to their audiences in a modern and strategic way.

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    SPO Manutenção

    SPO Maintenance is an intelligent platform that connects management and operations in preventive and corrective maintenance processes, becoming a national reference in high-risk environments and steel industries.

    Its purpose is to prevent major failures, accidents, and disasters in critical locations such as hospitals, petrochemical plants, and offshore platforms, ensuring that “a machine also needs to be inspected; otherwise, there is a risk of serious failures, accidents, and even disasters.”

    The platform is designed to operate on two complementary fronts: an administrative platform that centralizes maintenance management and indicators, and an operational application aimed directly at field technicians.

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    Transformação Digital

    Digital Transformation at SPO is guided by a clear purpose: to generate human, economic, social, environmental, and emotional impact. The company applies a robust methodology that includes immersion (Discovery), architecture, prototyping, and controlled implementation.

    For SPO, innovation translates into tangible results and improvements in the lives of communities, adopting the cultural principle of “people serving people.”

Solutions that make a real impact

Cost reduction

Digitization eliminates paperwork, travel, and manual processes, generating savings and promoting more efficient and sustainable public management.

Resource optimization

Data centralization allows for better use of teams, assets, and services, with strategic allocation of resources to priority areas with the greatest social impact.

Increased efficiency

With digital processes and real-time data, public management becomes more agile, productive, and citizen-centric, reducing bureaucracy and accelerating decision-making.

Testimonials

Transformamos cidades com tecnologia de ponta para impactar positivamente a vida de todas as pessoas

"I'm impressed with the efficiency and ease of use of this app. It's truly made our lives easier here at the department, turning complicated tasks into something simple and quick. We've also received several compliments from businesses receiving the bonuses. No more paper reports, everything is digital, which generates greater savings and convenience. Artificial intelligence is here to stay and makes things easier. I recommend the Bônus solution to everyone working with subsidies in municipal programs."
Antonio Kunzler Deputy Mayor and Secretary of Agriculture in Harmonia/RS
"I want to congratulate the SPO team for their excellent work. SUSI, a healthcare software, has helped our professionals provide more efficient care. Additionally, IAGRO, which will assist our farmers, is in the implementation phase. You are making a difference in our community. Thank you for your commitment and dedication!"
Jefferson Schuster Born Mayor of Barão/RS
"We have had an extremely positive experience with SPO's services. From our first contact, the team demonstrated professionalism, attention to detail, and a strong commitment to our satisfaction. The quality of their work exceeds our expectations, and their dedication to ensuring excellence is evident at every step of the process. We recommend SPO to anyone seeking reliable, efficient, and high-quality services. We will definitely continue to rely on SPO in the future. After all, as a public administration, we must work every day to ensure efficiency, transparency, and the well-being of the community. In this regard, SPO has always been helpful to us."
Matheus Klassmann Secretary of Administration and Former President of the City Council - Tupandi, RS
"I believe this initiative is extremely beneficial for our healthcare units. First, it has contributed to a significant increase in appointment attendance. Furthermore, the technology employed optimizes care, allowing for faster and more efficient access to healthcare services. As a result, patients are seen in less time, ensuring a more organized system focused on the population's needs. We've also noticed that it has made life much easier for patients, who have told us how important it is to be reminded of their appointments via WhatsApp messages."
Mara Mallman Health Secretary of Barão, RS
Customers

We serve government agencies and emerging companies

FAQ

FAQ

  • 1

    What is SUSI and how does it contribute to efficiency in public health?

    SUSI is an Artificial Intelligence (AI) solution integrated with WhatsApp, created for public health. It automates appointment notifications, scheduling, and rescheduling, aiming to reduce no-shows, optimize staff time, and generate savings for the city government by promoting greater operational efficiency and better use of resources.

  • 2

    In addition to appointments, in what other ways can SUSI be used by the Health Department?

    In addition to notifying and rescheduling appointments, SUSI allows the creation and management of health and prevention campaigns, such as vaccination or blood donation. It targets specific audiences and collects important data, enabling the health department to make more informed decisions aligned with the population's needs.

  • 3

    Does SUSI offer any type of report or management dashboard?

    Yes, SUSI offers an administrative dashboard with reliable data, enabling the health department to make accurate, evidence-based decisions. This functionality improves the quality of services provided and citizen satisfaction by providing detailed information for management.

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    How does IAGRO simplify the daily lives of primary sector workers?

    IAGRO simplifies the issuance of electronic invoices for primary sector workers. It uses Artificial Intelligence (AI) to convert audio messages sent via WhatsApp into invoices, requesting additional information if necessary and sending the completed files to the producer. This makes the process more accessible and streamlined, even for those less familiar with technology.

  • 5

    What are the main benefits of IAGRO for public administration?

    For public administration, IAGRO provides agility in issuing invoices, which reduces the administrative burden for farmers and saves resources for city governments. It promotes more innovative, transparent, and citizen-friendly public management through a WhatsApp communication platform and an AI-based management dashboard.

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    How does the Bônus Rural app work for farmers?

    The Rural Bonus program converts receipts into points that can be used for purchases at partner businesses. Farmers have access to a dashboard to check their balance and transaction history, and use a virtual card for payments, streamlining the bonus usage process.

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    How does Liquida help citizens settle their municipal debts?

    Liquida, using an Artificial Intelligence (AI) agent, automatically notifies residents via WhatsApp about outstanding debts. Citizens receive clear information and a link to issue a duplicate bill, facilitating quick financial settlement without the need for in-person contact with city hall.

  • 8

    What are the advantages of GTA Fácil for livestock farmers?

    GTA Fácil offers livestock farmers the ability to request Animal Transit Guides (GTA) quickly and easily. Using AI, the system processes and validates data, generating a GTA that complies with the law. This reduces bureaucracy, minimizes errors, and allows for 24/7 issuance, optimizing livestock management.

  • 9

    How does Zeca IA contribute to improving urban services?

    Zeca IA simplifies the management of street lighting repairs and debris collection. Through WhatsApp, citizens can request these services directly, and the AI agent manages and prioritizes them, notifying residents of progress. This results in greater efficiency, transparency, and a cleaner, brighter city.

  • 10

    How did Bônus Rural modernize public administration?

    Bônus Rural is an application designed to modernize and streamline the process of paying agricultural bonuses in municipalities, converting invoices into points that can be used at participating establishments.

    The application simplified the management of over BRL 1.5 million in bonuses in its first year alone, ensuring transparency, convenience, and boosting the regional economy by expanding the participating retail network.

    The system’s development and configuration were completed in just 30 days.

  • 11

    What are the main features of SUSI, SPO’s healthcare AI?

    SUSI is an AI-powered healthcare agent that operates via WhatsApp and automates the entire patient journey. Its features include:

    – Sending appointment reminders and confirmations
    – Automatic rescheduling when the patient misses an appointment
    – Launching segmented public health campaigns
    – Performing image-based triage of skin lesions with over 90% accuracy

    The goal is to fight high absenteeism (where 3 out of 10 appointments do not occur) and improve care efficiency.

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