SUSI

Imagine a waiting room.

There are ten chairs. Three are empty.

Not because there are no patients, the waiting list is weeks long, but because this morning three people simply didn’t show up.
SUSI

In Brazil, 3 out of every 10 medical appointments simply do not take place, according to data from Fiocruz (2022), the Federal Council of Medicine (2023), and UFMG/Unifesp, Ciência & Saúde Coletiva (2021).


These absences generate millions of reais in annual losses, overload the healthcare system, and delay diagnoses that could save lives.


To address this challenge, it was necessary to innovate the communication between patients, clinical teams, and healthcare managers using accessible, integrated, and empathetic technology.


This is how SUSI was born — an AI that cares


SUSI is a healthcare-specialized AI agent developed by SPO. It operates directly through WhatsApp, interprets text and audio messages, and integrates with both public and private healthcare management systems.

Technology that connects and transforms


SPO believes that innovation is defined by concrete results. That’s why, over the past few years, it has developed customized solutions like SUSI, transforming the daily operations of companies across different sectors, as well as public entities and universities.