SUSI

In Brazil, 3 out of every 10 medical appointments simply do not take place, according to data from Fiocruz (2022), the Federal Council of Medicine (2023), and UFMG/Unifesp, Ciência & Saúde Coletiva (2021).

These absences generate millions of reais in annual losses, overload the healthcare system, and delay diagnoses that could save lives.

To address this challenge, it was necessary to innovate the communication between patients, clinical teams, and healthcare managers using accessible, integrated, and empathetic technology.

This is how SUSI was born — an AI that cares

SUSI is a healthcare-specialized AI agent developed by SPO. It operates directly through WhatsApp, interprets text and audio messages, and integrates with both public and private healthcare management systems.

Remembers and confirms

Sends automatic appointment and exam reminders via WhatsApp.

Reschedules on its own

If the patient cannot attend, it offers new dates, schedules them, and updates the system in real time.

Analyzes messages and images

Understands text, audio, and clinical photos, identifying potential risks and prioritizing care.

Activates health campaigns

Sends segmented messages on vaccination, prevention, and screening, increasing reach and adherence.

Generates intelligent data

Provides reports on attendance, triage, and campaign engagement.

Integrates easily

SUSI was not created to replace the current health system, but to connect with the technologies already in use by clinics, hospitals, and municipalities—without changing what already works, only adding value and serving as a bridge between healthcare and the people who need it.

Technology that connects and transforms

SPO believes that innovation is defined by concrete results. That’s why, over the past few years, it has developed customized solutions like SUSI, transforming the daily operations of companies across different sectors, as well as public entities and universities.

The AI that eliminates no-shows and redefines healthcare delivery